Return and Refund Policy

Return and Refund Policy for Ollays.com

Last Updated

At Ollays.com, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it according to the terms outlined below.

1. Return PeriodYou have 30 days from the date of receipt to return an item. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for ReturnsTo be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that have been used, damaged, or altered will not be accepted.

3. Return ProcessTo initiate a return, please contact us at [email address] with your order number and details of the item you wish to return. We will provide you with instructions on how to send your item back.

4. Return Shipping CostsReturn shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective item or wrong item sent). We recommend using a tracked service to ensure the safe return of your item.

5. RefundsOnce we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and automatically applied to your original payment method within 7 to 14 business days.

6. ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same reason, please contact us at [email address].

7. Non-Refundable ItemsCertain types of items are not eligible for return, such as personalized products or sale items. Please check with us if you have any questions regarding the eligibility of your item.

8. Contact InformationFor any questions regarding our Return and Refund Policy, please contact us at Hello.weareollays@gmail.com